Product Return Policy
The consumer has the right to return the product subject to the contract to himself or the person at the address indicated, within 7 days from the delivery. The shipping costs of the returned product belong to the customer. Make sure to send the products you send to our company with YURTİÇİ KARGO. In order for the product to be returned by our company, the product packaging and box contents must not be damaged, and the product must be in a new resalable condition. It is obligatory to return the original of the cargo delivery receipt and the sales invoice and the 2 copies on the cargo package. Our company takes steps to return the product price to the customer's credit card within 7 days following the receipt of these documents. Our company is not responsible for the problems that will be caused by the bank in the return of the product price. Products that cannot be returned due to their nature; The right of return cannot be used for disposable products, reproducible software and programs, products that deteriorate rapidly or have expired. The use of the right to return for all kinds of software and programs, computers and consumables is subject to the condition that the packaging of the product is unopened, intact and the product is unused.
Defective Products
During the delivery of the products you have purchased from our site, they should be opened in the presence of the cargo company representative and checked whether the product has been damaged during transportation. If the product is damaged during shipping, it should not be received and this should be confirmed with a report. If the product is defective after it is delivered to us in good condition; You can exchange your product free of charge by contacting us with a report prepared by the authorized service station stating that the malfunction did not occur due to user error.
If the product you purchased breaks down due to production errors during the usage period, your product will be repaired free of charge by the authorized service station within the warranty period. In the absence of a service station, the product is sent by us to the manufacturer or importer.
If you have received the necessary report from the service station, or if you want to have the product repaired through us because there is no service station, you must contact us below before sending the product. You should not send it without consulting us. Do not forget to send the Invoice and Warranty Certificate with the product.
Product Warranty
The products are covered by the manufacturer's or importer's warranty. Defects that occur in the products you have purchased during the warranty period will be repaired free of charge according to the warranty conditions detailed below.
The warranty period starts from the date of delivery of the product to the consumer, and unless otherwise stated, adapters are 1 year and LEDs are at least three years. In case of malfunction of the product, the time spent in repair is added to the warranty period.
The repair period of the goods is maximum 30 working days. This period starts from the date of notification of the fault related to the goods to the service station or to the seller. If this period is exceeded, the customer may request free replacement of the goods or refund of the price.
If the defect of the goods cannot be fixed within 20 working days, the manufacturer or the importer company; Until the repair of the good is completed, it has to allocate another good with similar characteristics to the use of the consumer.
Seller, Goods; In the event of a problem arising from manufacturing defects within the warranty period, it is obliged to repair or have it repaired without any charge under any other name, such as labor cost, replacement part cost or any other name.
Service stations, whether there is a usage error in malfunctions, and if the service station is not available, are determined by the report issued by the importer or manufacturer company.
Despite the consumer's right to repair, the Goods;
Within one year from the date of delivery to the consumer; The fact that the same fault is repeated more than twice or different faults occur more than four times or that the sum of different faults is more than six within the specified warranty period, as well as the fact that these faults perpetuate the inability to benefit from the goods,
Exceeding the maximum time required for repair (30 days),
If it is determined that the repair of the fault is not possible, in these cases, the consumer may request a free replacement of the Good, a refund or a reduction in the defect rate.